All items are inspected before being shipped. If you are not happy with your order, simply return the item(s) within 7 days for a refund OR exchange. You MUST first call for a RETURN AUTHORIZATION NUMBER. Please call 610-395-8484 between 9am-5pm (EST), Mon-Fri. You must write the RA# on the outside of the box that you are sending back or there is a very good chance that our receiving department will refuse it and it will be returned to you. We will credit your charge account if you paid by credit card. If you paid by check or money order we will issue you a check and send it to the billing address on your order. This may take up to 4 weeks. On all returns it may take up to 2 weeks from the day we receive your return before your account is credited. There is a 15% Restocking Fee applied to all returns. There is no restocking fee for exchanges. Shipping charges for returns and exchanges are the responsibility of the customer. On exchanges, you may be charged up to $10.00 to cover our shipping costs back to you, unless item(s) are being returned because of an error made by us. It is our policy not to accept any merchandise back for credit OR exchange unless it is unused, in resalable condition AND in the original packaging. With tags attached, and should be returned with tags still attached to insure that the item was not worn. By placing an order with us you have agreed to these terms.
Empire Glove MFG Inc